General Terms and Conditions

General Terms and Conditions

I. General Provisions

1. The general terms and conditions define in detail the rights and obligations of the contracting parties arising in connection with or based on a purchase contract concluded remotely (hereinafter referred to as the "purchase contract"), concluded between the seller and the buyer via the online store website www.juliannea.sk (hereinafter referred to as the "online store") operated by the seller, the subject of which is the sale and purchase of goods and services.
2. The seller publishes a list of goods and services offered for sale to the buyer and allows the buyer to order goods via the online store website. These terms and conditions apply exclusively to purchases in the seller's online store.
3. The contracting parties agree that the terms and conditions and the complaint procedure form an inseparable part of any purchase contract concluded between the seller and the buyer via the seller's online store, unless otherwise stated. In case the seller and the buyer conclude a purchase contract with conditions differing from these terms and conditions, the specific provisions of the purchase contract shall always take precedence over the terms and conditions. The buyer confirms through a checkbox during the purchase contract conclusion process via the online store and by submitting the order "Submit order with payment obligation" that they fully understand its content and all conditions, and that they agree with them and are aware that the terms and conditions are an inseparable part of the purchase contract concluded between them and the seller.
4. For contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with individuals who do not act within the scope of their business activity when concluding a contract under these terms and conditions (hereinafter also referred to as "consumer"), the following regulations apply:

• Act No. 40/1964 Coll. Civil Code as amended,
• Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Contract Concluded at a Distance or a Contract Concluded Outside the Seller's Business Premises and Act No. 250/2007 Coll. on Consumer protection,
• Act No. 22/2004 Coll. on Electronic Commerce and on Amendments to Act No. 128/2002 Coll. on State Control of the Internal Market in Consumer Protection Matters and Amendments to Certain laws,
• Act No. 250/2007 Coll. on Consumer Protection and on Amendments to the Act of the Slovak National Council No. 372/1990 Coll. on Offenses as amended,
• Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Laws, and the right to submit a proposal for initiating alternative dispute resolution,
• Other generally binding legal regulations of the Slovak Republic.

II. DEFINITIONS OF TERMS

The Seller is the operator of the online store www.juliannea.sk.

Business Name: Juliannea s.r.o.

Registered Office/Place of Business: Dolná Mičiná 197, 974 01 Dolná Mičiná, Slovak Republic

Company Identification Number (IČO): 47 181 575

Tax Identification Number (DIČ): 2023800592

We are not VAT payers.

Registered in the Commercial Register maintained by the District Court Banská Bystrica, Section: Sro, Insert No.: 24451/S, represented by Juliana Šimo-Svrček (hereinafter referred to as the "Seller").

Seller's Contact Information:

Customer Support Line: Tel.: +421 911 333 782

e-mail: info@juliannea.sk

Correspondence Address: Juliannea s.r.o.

                                                  Dolná Mičiná 197

                                                  Dolná Mičiná

                                                  974 01

                                                  Slovak Republic

Bank Account for Cashless Payments:

Bank: Slovenská sporiteľňa a. s.

Account Number: 5163459871

IBAN: SK16 0900 0000 0051 6345 9871

BIC(SWIFT): GIBASKBX

The buyer and customer is a natural or legal person who orders an online course or a gift voucher on the website and concludes a contract for the provision of an online course with the seller.

The offer refers to the sale of online courses, individual videos, and gift vouchers published on the website. The offer includes, in particular, the seller's identification details, a description of online courses, their price, and conditions. The seller is entitled to terminate the offer at any time and to change the price of online courses and gift vouchers.

An online course is a service listed in the offer, i.e., a service provided by the seller to third parties as part of its business activities, usually an educational course or other educational activities, including related products in electronic form. It serves to supplement and train skills and knowledge.

A gift voucher is a digital voucher with a unique discount code that can be used as a one-time discount for a purchase.

An e-book is a book in digital format.

A discount code is a value that the buyer can use as a discount on an order.

A certificate is a digital document in PNG format that certifies the buyer's completion of the purchased online course. The certificate includes the buyer's name and surname, the name of the purchased course, and the issuance date. If the buyer compiles their own course from individual videos, they will receive a certificate titled "Custom Course". This certificate cannot be used to establish a business in "manicure."

For the purposes of this law, a distance contract means a contract between the seller and the customer agreed upon and concluded exclusively through one or more means of remote communication without the simultaneous physical presence of the seller and the consumer, particularly through a website, electronic mail, telephone, fax, addressed letter, or catalog offer.

For the purposes of this law, a durable medium is a tool that enables the consumer or seller to store information addressed to them in a way that allows its use in the future for a period appropriate to the purpose of such information and which enables unchanged reproduction of the stored information, particularly paper, email, USB drive, CD, DVD, memory card, or computer hard drive.

Fulfillment in the case of an online course refers to the processing of the order, i.e., the delivery of digital content to the buyer's email inbox.

Fulfillment in the case of gift vouchers refers to the use of the discount code for purchasing an online course.

Force Majeure refers to an extraordinary, unpredictable, unavoidable, and non-attributable event.

Supervision over the sale of goods and the provision of transportation services by the seller, including sales through the online store, is carried out by:

Supervisory Authority:

III. CONCLUSION OF THE PURCHASE AGREEMENT

1. The order is placed by filling out and submitting the form available in the seller's online store and is considered a binding proposal for the conclusion of a purchase agreement by the buyer. The buyer submits the order to the seller by clicking the "Submit Order with Payment Obligation" button. The buyer acknowledges that the order includes the obligation to pay the purchase price. The information provided in the order is deemed correct by the seller.

The buyer's order must include the following information:

• Full name
• Billing address (street, number, city, postal code)
• Email and phone contact
• Clear identification of the ordered online course or individual video and its quantity
• Payment method for the course or other educational material

An order submitted by the buyer that does not contain all the required information is not considered a binding proposal for concluding a purchase contract, and the seller is not obliged to accept such an incomplete order. The seller may, but is not required to, request the buyer to provide the missing information in the order. The email address provided by the buyer in the order will be used for delivering all information to the buyer and is considered a durable medium.

The customer expressly confirms that they have been informed that the order includes an obligation to pay the purchase price.

1. The customer has the right to cancel the order within twenty-four (24) hours without providing a reason before the service is provided by the seller (granting access to the online course or individual video by the seller on the Google Drive platform). The order cancellation request can be sent to the email address info@juliannea.sk.
2. Upon receipt of the order by the seller, the customer will receive an email confirmation of the order at the email address provided.
3. The purchase contract is considered concluded upon the seller's binding acceptance of the buyer's proposal to conclude the purchase contract.
4. The binding acceptance of the order includes details about the name and specification of the online course or gift voucher, payment method information, seller's details, buyer's details, and any other necessary information.
5. By submitting the order to the seller, the buyer confirms that the seller has duly and timely fulfilled its information obligations in accordance with § 3(1) of Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Contract Concluded at a Distance or a Contract Concluded Outside the Seller's Business Premises and on Amendments and Supplements to Certain Laws.

The seller is not responsible for any damages incurred by the buyer as a result of an incorrectly provided email address by the buyer.

IV. RIGHTS AND OBLIGATIONS

1. RIGHTS AND OBLIGATIONS OF THE SELLER

1. Liability of the Seller

The seller, as the provider of the online course or gift voucher, is responsible for:

• the quality and scope of the online course,
• the delivery or fulfillment of the online course or gift voucher,
• the fulfillment of the rights of the Buyer regarding the online course,
• the accuracy and completeness of the Offer, and
• the fulfillment of all rights of the Buyer arising from applicable legal regulations, both in connection with the contract for the provision of the online course and in connection with the provision of the Fulfillment.

2. Seller's Rights:

• Proper and timely payment of the purchase price for the delivered online course or gift voucher from the buyer and the ordering party.
• Verification of the buyer’s identity or the identity of the person authorized to collect the goods during personal pickup, especially in cases where the goods are paid for in advance by card, bank transfer, or invoice with a due date.

3. Seller's Obligations:

• Provide all information in accordance with applicable legal regulations.
• Issue an invoice (tax document) to the ordering party for payments made under the purchase contract.
• The invoice (tax document) is sent exclusively in electronic form, in compliance with applicable legislation, in PDF format, within 3 days of receiving payment for the order. If the buyer requests a printed invoice, it will be sent additionally by mail.
• Deliver the online course or gift voucher to the buyer based on the confirmed order by the seller.

The Buyer acknowledges that texts, photographs, graphic works, computer programs, and other elements that are part of the website's content may be individually and/or collectively protected by copyright (hereinafter referred to as "copyrighted works"). Databases available within the website are further protected by the special rights of the database creator.

Unless otherwise agreed in writing with the Seller, the authorized use of copyrighted works may only occur within the scope and methods defined by applicable legal regulations. In particular, the Buyer is not permitted to use copyrighted works in the following ways:

• Reproduction (copying) for the purpose of obtaining direct or indirect economic or commercial benefits.
• Distribution, lending, displaying, or publishing of the works to the public (including publishing them on the internet).
• Unauthorized use of the database in any manner.

    b. RIGHTS AND OBLIGATIONS OF THE BUYER

    1. Obligations of the Buyer

• The buyer is obligated to pay the seller the purchase price for the service or product agreed upon in the purchase contract.
• The customer is obligated to pay the seller for the services already provided in accordance with § 10(5) of Act No. 102/2014 Coll., if the consumer withdraws from the contract for services after having given explicit consent under § 4(6) of Act No. 102/2014 Coll.

2. Rights of the Buyer

• The customer is entitled to withdraw from the order of an online course or gift voucher without providing a reason within 14 days from the date of order creation, in accordance with the applicable legislation of the Slovak Republic, before the service is fulfilled – meaning before the electronic content is provided (i.e., before access to the online course or individual video on the Google Drive platform is granted).

V. INFORMATION ABOUT THE SERVICE OR PRODUCT, PRICE, AND PAYMENT TERMS

• The online store is intended for the sale of online courses and gift vouchers that can be used to purchase online courses. The quantity, purchase price, features, and other details are listed in the seller’s online store. The purchase price depends on the selected type of service. The service price is stated in the description and specification of the service, in the preview of each service. All prices listed on the seller’s website are final.
• Any promotional prices of services published in the online store are valid only until the specified time unless otherwise stated for a specific service.

• The buyer is required to pay the purchase price for the service (hereinafter referred to as the "total price") using one of the payment methods listed below.

- cashless payment by bank transfer (payment based on a payment request – in advance)

In the event that the buyer chooses to pay by cashless bank transfer, the order will be considered paid only after the purchase price has been credited to the seller's account.

- payment gateway Shoptet Pay (Google Pay, Apple Pay, Online card payment, Fast bank transfer)

In the event that the buyer uses the Shoptet Pay payment gateway, the order will be considered paid.

The purchase price is due within fourteen (14) days from the confirmation of the order. If the buyer does not pay for the ordered service within this period, the seller has the right to cancel the service reservation for the buyer, mark the order as invalid, and the purchase contract will be terminated. The buyer is obliged to pay the purchase price of the service together with the specified variable payment symbol. The buyer's obligation to pay the purchase price is fulfilled at the moment the corresponding amount is credited to the seller's account. The service will be provided after the funds have been received in the seller's account.

The invoice (tax document) is sent exclusively electronically, in accordance with applicable legislation, in PDF format within 3 days after the payment for the order has been received. If the buyer requests a paper copy of the invoice, it will be sent additionally by mail to the billing address.

In the case of purchasing a gift voucher, the seller will send the buyer a gift voucher along with a discount code in the value of the purchased gift voucher. The buyer can use this discount code once to receive a discount. Upon entering the discount code, the value of the gift voucher will be deducted from the product price or the total order amount.

The seller may grant the buyer a discount on the product price as a reward for purchases, loyalty, or other reasons. The seller determines the discount amount and its terms of use. The discount may be either fixed (in a monetary value) or percentage-based, as determined by the seller. Upon entering the discount code, either a fixed amount or a percentage discount will be deducted from the product price or the total order amount.

Discount codes cannot be combined. The use of multiple discount codes in a single order is not allowed.

The seller will send the certificate to the buyer in Slovak, German, or English within 30 days from the date of completion to the email address provided by the buyer when ordering the online course.

SERVICE DELIVERY CONDITIONS

• Upon receipt of payment for the online course, the seller will send the buyer a link with the online course content to the provided email address within 24 hours. Access to the course requires an active account on the Google Drive platform.
• Upon receipt of payment for a gift voucher (or a combination of vouchers) of a specified value, the seller will deliver the Gift Voucher with a unique discount code of the stated value to the buyer’s email inbox in digital PNG format within 24 hours of purchase. The value of this discount code can be deducted from the price of any product available in the e-shop, provided the total purchase amount is equal to or higher than the voucher’s value, within 365 days of purchase. 
• After purchasing the e-book, the seller will send the buyer a link to the e-book within 24 hours to the email address provided by the buyer.

TECHNICAL FUNCTIONALITY OF DIGITAL CONTENT

• The digital content will be made available in the form of video recordings in MP4 format and e-book (course materials) in PDF format by sending access to the content stored on Google Drive to the email address provided by the buyer.
• To access the content, the buyer must have an active Google Drive account. 

VI. WITHDRAWAL FROM THE CONTRACT

1. The customer has the right to withdraw from the purchase of an online course without providing a reason within 14 days from the date of order, unless otherwise specified in point 2 of this article of the Terms and Conditions. If the customer orders an online course, e-book, or gift voucher, which grants them access to content that is to be provided before the expiration of the withdrawal period mentioned in the first sentence of this provision, the customer may withdraw from the contract for the online course, e-book, or gift voucher without providing a reason only until the commencement of the service unless otherwise stated in point 2 of this article of the Terms and Conditions. For online courses and e-book, the commencement of the service is considered the completion of the order, i.e., the delivery of digital content or the e-book in PDF format to the customer’s email inbox. Withdrawal from the contract for an online course must be made in writing to the seller with whom the customer has entered into the course contract. The withdrawal must clearly identify the offer and the online course from which the customer is withdrawing. In the event of a valid withdrawal from the online course contract, the seller is obliged to refund the course fee to the customer. The refund will be made to the account provided by the customer for this purpose. For the purchase of a gift voucher, the commencement of the service is considered the use of the discount code to purchase an online course.

     2. The Consumer Cannot Withdraw from the Contract if the Subject of the Contract is:

- provision of a service, if its provision began with the explicit consent of the consumer, and the consumer declared that they were properly informed that by expressing this consent, they lose the right to withdraw from the contract after the full provision of the service. If the service has been fully provided (i.e., after the online course has been made available by the seller following payment), the consumer can no longer withdraw from the contract,

- sale of goods or provision of services whose price depends on fluctuations in the financial market that the seller cannot influence, and which may occur during the withdrawal period,

- sale of goods made according to the consumer's specific requirements, custom-made goods, or goods specifically intended for a single consumer,

- sale of goods that are subject to rapid deterioration or spoilage,

- sale of goods sealed in protective packaging that are not suitable for return due to health protection or hygiene reasons, and whose protective packaging has been opened after delivery,

- sale of goods which, due to their nature, after delivery, become inseparably mixed with other goods,

- sale of alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, where delivery can take place no earlier than thirty (30) days after the contract was concluded, and the price depends on market price fluctuations that the seller cannot influence,

- execution of urgent repairs or maintenance explicitly requested by the consumer from the seller; this does not apply to service contracts and contracts for the sale of goods other than spare parts necessary for the repair or maintenance if such contracts were concluded during the seller's visit to the consumer, and the consumer had not pre-ordered these services or goods,

- sale of audio recordings, video recordings, audiovisual recordings, or computer software sold in a sealed package if the consumer has unsealed the package,

- sale of periodical press, except for sales based on a subscription agreement, and sale of books not supplied in a protective cover,

- provision of accommodation services for purposes other than housing, transportation of goods, car rental, catering services, or services related to leisure activities, where the seller undertakes to provide these services at an agreed time or within an agreed period,

- provision of electronic content other than on a tangible medium, if its provision has begun with the consumer’s explicit consent and the consumer has declared that they have been properly informed that by giving this consent, they lose the right to withdraw from the contract.

The consumer exercises their right to withdraw from the contract by notifying the seller in writing as follows:

1. by sending a registered mail to the address of the seller's registered office and organizer, or
2. by sending an electronic message (email) to the email address designated for processing orders.

The withdrawal from the contract must include the consumer's identification details, order number and date, specification of the goods, as well as the method of refund payment.

Address for Contract Withdrawal:

Juliannea s.r.o.

Dolná Mičiná 197

Dolná Mičiná

974 01

Slovak Republic

E-mail for Contract Withdrawal: info@juliannea.sk

ALTERNATIVE DISPUTE RESOLUTION

1. If the consumer is not satisfied with the way the seller has handled their complaint or believes that the seller has violated their rights, they have the option to request a remedy from the seller.
2. If the seller rejects the consumer’s request for a remedy or does not respond within thirty (30) days from the date of submission, the consumer has the right, under § 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and Amendments to Certain Laws, to submit a proposal for initiating alternative dispute resolution.
3. The competent entity for alternative dispute resolution with the e-shop operator, in accordance with § 3 para. of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, includes, for example, the Slovak Trade Inspection Authority (www.soi.sk) or another relevant authorized legal entity listed in the register of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (http://www.mhsr.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskychsporov/146987s). The consumer has the right to choose which of the listed alternative dispute resolution entities they wish to contact.

4. The consumer may also submit a request for alternative dispute resolution using the Online Dispute Resolution (ODR) platform, available at http://ec.europa.eu/consumers/odr/.

The consumer can find information about the fees for submitting a proposal on the website of the specific alternative dispute resolution entity.

1. The value of the dispute being resolved through alternative dispute resolution must exceed twenty (20) euros. The alternative dispute resolution entity may charge the consumer a fee for initiating the alternative dispute resolution process, up to a maximum amount of five (5) euros, including VAT, payable at the earliest upon sending the notification of the initiation of the alternative dispute resolution process.

2. The resolution of disputes by certain alternative dispute resolution entities may be sought only by the consumer.

VII. Privacy policy

1. The seller, as the data controller, will process personal data to the necessary extent. The seller processes personal data in accordance with applicable legal regulations and in compliance with Act No. 18/2018 Coll. on the Protection of Personal Data and on Amendments and Supplements to Certain Acts and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. More details on how the seller processes personal data can be found in the section [“GDPR; Personal Data Protection Terms; Privacy Policy”].
2. The seller declares that appropriate technical, organizational, and personnel measures have been taken in accordance with the manner of processing personal data, taking into account the available technical means, the confidentiality, and the importance of the processed personal data.
3. Personal data of customers from Australia are processed in accordance with GDPR (EU), CCPA (California, USA), PIPEDA (Canada), LFPDPPP (Mexico), and the Privacy Act 1988 (Australia). More information about data processing can be found in our Privacy Policy.

VIII. FINAL PROVISIONS

1. The seller reserves the right to amend these terms and conditions. The obligation to notify changes to the terms and conditions is considered fulfilled by their publication in the seller's online store.
2. The contracting parties have agreed that communication between them shall be conducted via email messages or written correspondence.
3. The purchase contract is concluded for a fixed period, namely until the obligations of both contracting parties arising from it and these general terms and conditions are fulfilled.
4. All contractual legal relationships arising from the contract between the seller and the buyer in connection with these general terms and conditions shall be governed by the legal order of the Slovak Republic.
5. Matters not regulated by these general terms and conditions shall be governed by the applicable provisions, in particular: Act No. 40/1964 Coll. Civil Code, Act No. 22/2004 Coll. on Electronic Commerce and on amendments to Act No. 128/2002 Coll. on State Control of the Internal Market in Consumer Protection Matters and amendments to certain laws, Act No. 250/2007 Coll. on Consumer Protection and on amendments to the Act of the Slovak National Council No. 372/1990 Coll. on Offenses, as amended, Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Contract Concluded at a Distance or a Contract Concluded Outside the Seller's Business Premises, Act No. 513/1991 Coll. Commercial Code, as well as other related legal regulations.
6. An integral part of these general terms and conditions are its annexes.
7. These terms and conditions are protected by Act No. 185/2015 Coll. Copyright Act, as amended.

8. These terms and conditions take effect on March 1, 2025.