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Privacy policy

Processing and protection of personal data at Juliannea s.r.o.

If you are our customer, a newsletter subscriber, or a website visitor, you entrust us with your personal data. We are responsible for its protection and security. Please take a moment to familiarize yourself with our data protection policies, principles, and your rights under GDPR (General Data Protection Regulation).

Who is the data controller?

We are Juliannea s.r.o., Dolná Mičiná 197, 974 01 Dolná Mičiná, registered at the District Court Banská Bystrica under file number 24451/S, Company ID: 47 181 575, VAT ID: 2023800592. We process your personal data as the data controller, meaning we determine how your personal data will be processed, for what purpose, for how long, and we may select additional processors to help us with the processing.

Contact information

If you need to reach us during the processing, you can contact us by phone at +421 911 333 782 or via email at info@juliannea.sk.

We declare

We declare that as the controller of your personal data, we comply with all legal obligations required by applicable legislation, particularly the data protection law and GDPR, and therefore that:

  • we will process your personal data solely on the basis of a valid legal reason, primarily legitimate interest, contract performance, legal obligations, or given consent,
  • we fulfill our information obligations under Article 13 of the GDPR prior to beginning any personal data processing,
  • we will enable and support you in exercising and fulfilling your rights under the Data Protection Act and GDPR.

The scope of personal data and purposes of processing

We process the personal data that you provide to us for the following reasons (to fulfill these purposes):

  • Provision of services and contract performance

We require your personal data—such as billing details, email, phone number, and possibly mailing address—to fulfill the contract (e.g., to purchase our products or other goods).

  • Accounting management

If you are a customer, we require your personal data (billing information) to fulfill our legal obligations regarding issuing and maintaining tax documents.

  • Marketing – sending newsletters

We use your personal data (email and name), what links you click on in our emails, and when you most frequently open them for the purpose of direct marketing—sending promotional messages. If you are our customer, we do so based on our legitimate interest, as we reasonably assume you are interested in our updates, for a period of five years from your last purchase.

If you are not our customer, we only send you newsletters with your consent, for a period of five years from when you gave that consent.

If we come across interesting work from someone else, we may recommend it to you in our emails. In both cases, you can revoke your consent by clicking the unsubscribe link in any email we send you.

We retain your personal data for the duration of statutory limitation periods unless the law requires a longer retention period or we specify otherwise in particular cases.

Cookies

Cookies are text files that contain a small amount of information and are downloaded to your device when you visit our website. These cookies are then sent back to the website or another website that recognizes them each time you visit again.

Cookies serve various purposes, such as enabling efficient navigation between pages, remembering your preferences, and generally improving the user experience. They can also ensure that online advertisements are better tailored to you and your interests.

We use the following cookies on our website:

  • Essential cookies: These are necessary for the operation of the website, enabling basic functions such as logging in to secure areas of the site. This category of cookies cannot be disabled.
  • Analytical/statistical cookies: These help us recognize and count visitors, track how they use the site, and improve the way the website works, for example, by making it easier for users to find what they’re looking for. We only activate these cookies with your prior consent.
  • Advertising cookies: These are used to track preferences and show ads and other content that best match your interests and online behavior. We only activate these cookies with your prior consent.

Please note that third parties (including, for example, providers of external services) may also use cookies and/or access data collected by cookies on the website.

Further information about cookies and their current list can usually be found through your web browser, typically under Developer Tools.

You can give consent by checking a box included in what is commonly referred to as a cookie banner. You may also later reject cookies through your browser settings or choose to allow only certain cookies.

You can find more information on managing cookies in various browsers at the following links:

 

Data Security and Protection

We protect personal data to the fullest extent possible using modern technologies that match the current state of the art. We treat this data as if it were our own. We have implemented and maintain all available (currently known) technical and organizational measures to prevent misuse, damage, or destruction of your personal data.

Customer data from Australia is processed in accordance with GDPR (EU), CCPA (California, USA), PIPEDA (Canada), LFPDPPP (Mexico), and the Privacy Act 1988 (Australia). For more information about our data processing practices, please see our Privacy Policy.

Disclosure of Personal Data to Third Parties

Your personal data is accessible to our employees and collaborators, who are bound by confidentiality and trained in data security.

We handle most processing operations ourselves and do not require third-party involvement for them.

For certain specific processing operations that we cannot manage internally, we use the services and applications of processors who specialize in these areas and comply with GDPR.

These include providers of the following platforms and services:

The e-shop platform operator Shoptet (Shoptet a.s., Dvořeckého 628/8, Břevnov, 169 00, Prague 6, Czech Republic, Company ID: 289 35 675, registered with the Municipal Court in Prague, Section B, File 25395).

Facebook – FB pixel

Google – Google Analytics

It is possible that in the future we may decide to use additional applications or processors to streamline and improve data processing. However, we promise that in such cases, we will demand at least the same level of security and quality from the processor as we do of ourselves.

Data Transfers Outside the European Union

We process data exclusively within the European Union or in countries that ensure an adequate level of protection as determined by the European Commission.

Your Rights in Relation to Personal Data Protection

You have a number of rights regarding the protection of your personal data. If you wish to exercise any of these rights, please contact us via email at info@juliannea.sk.

You have the right to information, which is fulfilled through this informational page and our data processing policy.

Thanks to your right of access, you can request at any time, and we will provide you within 30 days, details of what personal data of yours we process and why.

If something changes or if any of your personal data is outdated or incomplete, you have the right to request corrections and updates to your personal data.

You can exercise your right to restrict processing if you believe we are processing incorrect data, think we are processing it unlawfully but do not want all the data erased, or if you have raised an objection to processing.

You can restrict the scope of the personal data or the purposes of processing (for example, unsubscribing from a newsletter restricts processing for the purpose of sending marketing communications).

Right to Erasure (Right to Be Forgotten)

You also have the right to request erasure of your personal data (to be forgotten). While we don’t want to forget you, you have the right to ask us to delete all your personal data from our systems, as well as from the systems of any third-party processors we use and from our data backups. We require 30 days to ensure the erasure of your data.

In some cases, we are legally obligated to retain certain information, such as tax invoices, for a period required by law. In these instances, we will delete all personal data not bound by other legal obligations. Once the deletion process is complete, we will notify you via email.

Complaint to the Data Protection Authority

If you believe that we are not handling your data in accordance with the law, you have the right to submit a complaint to the Data Protection Authority at any time. However, we would greatly appreciate it if you would inform us first about your concerns so that we can address the issue and correct any mistakes.

Unsubscribing from Newsletters and Marketing Communications

We send you emails with inspiration, articles featuring our products and services based on our legitimate interest if you are our customer.

If you are not yet a customer, we send these only with your consent. In either case, you can unsubscribe from our emails at any time by clicking the unsubscribe link in any email you receive.

Confidentiality

We assure you that our employees and associates who process your personal data are obligated to maintain confidentiality regarding your personal information and the security measures that protect it. This confidentiality remains in effect even after the termination of their contractual relationship with us. Your personal data will not be disclosed to any third party without your consent.

These data processing principles are effective as of March 1, 2025, and replace all previous Privacy Policies.

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